Exchange & Return Policy


At Vezzo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange or return according to the following policy:

Exchange

  •  Products can be exchanged within 5-7 days of delivery.
  •  The item must be unused, unworn, unwashed, and in its original condition with all tags attached.
  • Exchanges are subject to product availability.
  • Customers are responsible for exchange shipping charges unless the wrong or defective item was sent.

Returns

  • Returns are accepted within 7 days of delivery.
  • Returned items must be in their original, unused condition with tags and packaging intact.
  • Refunds will be processed after the returned item has been received and inspected.
  • Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item. We will assist you with a replacement or appropriate solution.

How to Request an Exchange or Return

Please contact our customer support team with your order number and the reason for your exchange or return request.

Vezzo reserves the right to refuse an exchange or return if the item does not meet the conditions mentioned above.